Return Policy

Thank you for your interest in our return policy. At https://oudrose.net/, we are committed to providing our customers with a smooth and hassle-free shopping experience. We understand that a product may not always meet your expectations, and we aim to make the return process as simple and transparent as possible.

Return Eligibility

Products may be returned within 3 days of purchase, provided they are in their original condition and unopened.
We cannot accept returns for products that have been used, opened, damaged, or altered in any way. All returned products must be in their original packaging, including all accessories and documentation.

How to Initiate a Return

If you wish to return a product, please contact our customer service team through our website to begin the return process.
Return shipping costs are the responsibility of the customer, unless the product was damaged or defective upon arrival.

Refund Process

Once we receive the returned product and confirm that it meets our return criteria, we will issue a refund to your original method of payment within 48 hours.
Please note that the refund may take several additional days to appear in your account, depending on your bank or credit card provider.

Exchanges

If you would like to exchange a product for a different one, please contact our customer service team to begin the exchange process.
Return shipping costs for exchanges are the responsibility of the customer, unless the product was damaged or defective upon receipt. After verifying the returned product, we will ship the replacement item to you.

Customer Satisfaction

Your satisfaction is our priority, and we want you to feel confident in your shopping experience with us.
If you have any questions or concerns regarding our return policy, please do not hesitate to contact us.